All questions related to your profile and managing it

• How can I change my password? 476
• I play in several clubs, can I have a single login? 302
• I have a single account across several clubs, how do I choose which club to display? 243
• A family member wants to become a member, can I add them? 198
• How do I book for a family member? 67
• I've lost my password. How can I recover it? 277
• How do I change my profile photo and information? 63
• I have several accounts: how do I merge them into a single login? 58
• How do I change the site language? 63
• How do I set my personal access code? 79
• My data: download, leave the club, delete my account 68
• How do I become a club member online? 74

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 200
• Why are some cells pink on the board? 403
• How can I make a booking 989
• How can I book with a guest? 298
• How can I edit a booking? 235
• How can I delete a booking? 359
• All courts are occupied. Can I join the waiting list? 109
• What payment methods are available to me for a booking? 143
• How to create an open booking 97
• How to join an open match 95
• Where can I find the court access code (door code)? 46
• How do I withdraw from an open match? 59
• How do I view my booking history? 58
• How do I see the weekly schedule? 53
• How do I find and book at another club? 50

How do I register for a camp or a school?

• Sign up for a tennis lesson 142

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 54
• How do I pay for a booking with my wallet? 57
• How do I split the payment with my partner? 61
• How do I use my restaurant vouchers? 62
• How do I view and pay my invoices? 70
• How do I download my certificates? 75
• How do I send money from my wallet to another member? 70

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 63
• How do I join my club's WhatsApp groups? 63
• How do I take part in the Défi-Plugin (challenge tournament)? 66

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 93
• How do I turn on dark mode? 67
• How do I install the Plugin.ch mobile app? 59
• How do I choose the notifications I receive on my phone? 89
• Where can I find the messages sent by my club? 79

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 81
• The administration home page 77

• Manage access 109
• Manage membership cards 72
• Manage clubhouse 78
• Manage restaurant credit 65
• Manage email sending 63
• Manage invoicing 76
• Manage member groups 74
• Manage registrations 90
• Manage special days 62
• Manage offers 66
• Manage online payments 60
• Manage billing regions 76
• Manage the club manager 63
• Manage challenge tournaments 52
• Manage RFID validation 63
• Manage general settings 74
• Setting up the accounts (general ledger) 78
• Configure EBICS: connect Plugin.ch to your bank 104
• Gate access log 99
• Manage multiple buildings 91

• Create a new court 95
• Manage court groups 96
• Manage booking periods 86
• Manage court usage 69
• List, edit, or delete a court 61
• Manage sports 94
• Close courts 102

• Create a new season 75
• Edit or delete a season 86
• Open the winter season by copying last season 55
• Link a sport to a season 93

• Manage recurrence authorizations 68
• Manage restrictions 92
• Manage subscription type 102
• Create booking prices: per session or per season 57
• Check rates with the rate grid 74
• Manage non-member and pay-as-you-go deductions 85
• Booking without a subscription: the guest subscription 74

• Create an item 61
• Assign an item to a member 67
• Edit or delete an item 46
• Delete an item assigned to a member 63
• Import linked items from Excel 98

• Display the member list 84
• Create a new member 116
• View a member's detailed information 79
• Display a member's operational data 67
• Manage member subscriptions 86
• Import member data 69
• Print member cards 50
• Print and export the member list 67
• Charge an item to a member or a group 60
• Link a member to a group 59
• Edit and delete a member 70
• Search for a member 56
• Managing duplicates: merging two profiles 102
• Managing units to be deducted: personalised hours and non-members 87
• Manage Swiss Tennis licenses 90
• Topping up a member's wallet 99
• Find and reactivate a removed member 91
• Issue a certificate for a member 84
• Managing families 90
• Handling erasure requests (GDPR) 81

• Add a new sponsor 78
• Invoice sponsors 65
• Re-invoice sponsors 61

• Assign and remove a role 68
• Roles and access: create and edit a role 65

• Activating the Lessons module 73
• Creating lesson items 73
• Create, edit, and delete a lesson 76
• Manage lesson groups 71
• Manage lesson enrollments 67
• Prerequisite 66
• Invoice and reminder texts 60
• Teachers' schedule 89
• Grouped payments of registrations (basket) 86
• Change the rate of a registration 84
• Copy a lesson for the next season 97

• Complete management of equipment rental 77

• Find old invoice groups (archives) 66
• Invoice considerations and display 66
• Create invoices 74
• Send invoices by email 67
• Manage payment reminders 62
• Print invoices 60
• List and search invoices 83
• Edit and delete invoices 83
• Invoicing a membership fee or an item: what's the difference? 60
• Automatic reminders for e-mail invoices 95
• Keeping the accounts with the general ledger 100
• Manage family discounts 96
• Import accounts from Excel 94
• Carry an overpayment over to the next invoice 76
• Transit accounts for online payments 84
• How invoice dates are calculated 87
• Annuler une facture ou une ligne déjà comptabilisée 105

• List of bank payments 64
• Processing via bank files 59
• Process a manual payment 61

• Process installments 61

• Managing bookings in the schedule 101
• Configure and use open matches 70
• Manage the set times 63
• Create a promo code and use it 55
• Refund a fixed-hour session that was released and taken again 96
• Moving a booking and creating a recurrence in the schedule 89
• Creating and managing recurrences 115
• The weekly view and the all-sports view 95
• The cash journal and the history of a booking 94
• Manage cash register prices 82
• Offering items with a booking 98
• Deleted bookings and deletion records 83
• Replace a player on a fixed hour 116
• A fixed hour cannot be added: nothing is displayed 106

• Manage automatic emails 100
• Sending bulk emails 62
• Manage messages 84
• History of sent emails 77
• Writing an e-mail with the editor 89
• Birthday and inactive member e-mails 92

• Manage challenge tournaments 65

• Enable partner search 58

• The statistics dashboard 58
• Invoicing bookings from the statistics 95

• Access the program 79
• Booking by a member 79

• Creating and configuring a lesson 96
• Sign up for a tennis lesson 71
• Managing registrations (administrator) 67
• Managing groups and the schedule 78
• Tennis lesson invoicing 66
• Invoicing check and Youth and Sport export 72

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 96
• Adding and editing an employee 90
• Special cases: minor salary, young people, pensioners, LPP 90
• Running the monthly payroll 101
• Entering a compensated absence (army, maternity, illness, accident) 87
• The 13th salary and holidays for hourly employees 78
• Paying salaries and reconciling them with the bank 101
• Correcting an approved payslip 94
• Salary certificates and annual lists 77

You'll find all the questions about booking without an account

• How can I book if I don't have an account 906
• Where can I find available courts in my area? 176
• How can I edit/cancel my booking if I don't have an account? 196